← Playbook

Contact

A real person reads these. Playbook is small, which mostly means you get answered rather than triaged.

These addresses aren't live yet — the domain is still being set up. Until then, reach out through whoever gave you access to Playbook.

Support

Something broken, something confusing, or a billing question.

  • A page is erroring or a play won't save
  • You were charged twice, or charged for something you didn't mean to buy
  • You can't get into your account
  • You think you've found a security problem

Suggest a feature

Goes straight to the person building Playbook — not a ticket queue, not a form that disappears. Most of what's in the app now started as a coach saying "it'd be better if…".

  • Something takes more clicks than it should
  • A drill, a report, or a print layout you keep having to do by hand
  • Something your last software did that you miss
  • Something that works but feels wrong on a Friday night

Privacy & parents

Requests about your own data, or about a player's. Parents and guardians can write here directly — you don't need to go through a coach.

  • Delete my account, or delete my player's information
  • Tell me what you hold about my player
  • Correct something that's wrong

What makes a suggestion easy to act on

You don't have to write it up formally — a sentence is fine. But if you have thirty seconds, these three things turn a suggestion into something that can actually get built:

  1. What you were trying to do, in football terms rather than software terms.
  2. What you do instead today — including the part you do on paper or in another app.
  3. How often it comes up. Once a season and every Tuesday are very different problems.

Telling us something is annoying is genuinely useful even if you have no idea how to fix it. Working out the fix is our job; noticing the problem is the part only you can do.

If you're reporting a bug, the most useful extra detail is what you expected to happen and what happened instead, plus roughly when — that's usually enough to find it in the logs.

Looking for how something works? Try the help pages first — they may be faster than waiting on a reply.

See also: Help · Privacy Policy